Sonic Hand Car Wash

Terms and Conditions

Effective Date: 23 Feb, 2025

Welcome to Sonic hand wash car! These Terms and Conditions (Terms) govern your use of our car wash services and any related products, and your use of our website. By using our services or accessing our website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must refrain from using our services.

1. Services Provided

Sonic hand wash car provides premium hand car wash and detailing services. Our services may include, but are not limited to, exterior washing, interior cleaning, waxing, detailing, and other vehicle care services. Specific services, features, and prices may vary depending on the location, season, and available promotions.

2. Booking and Payment

Booking: Services can be booked online through our website or by contacting us directly via phone or email. We may require advance booking for certain services.

Payment: Payments are due at the time of service, unless otherwise agreed upon. We accept various payment methods, including credit/debit cards and cash.

Refunds: All payments are final, and no refunds will be issued once services have been rendered. If you are dissatisfied with the quality of the service provided, please contact us immediately, and we will work to resolve the issue to your satisfaction.

3. Customer Responsibilities

Accurate Information: You agree to provide accurate and complete information, including vehicle details and contact information.
Vehicle Condition: You are responsible for ensuring that your vehicle is in a condition suitable for the requested services. Any pre-existing damage, such as scratches or dents, should be communicated to our staff before service begins.
Personal Items: We are not responsible for any personal items left inside your vehicle during the cleaning or detailing process. Please remove all personal belongings prior to the service.

4. Cancellations and Rescheduling

Cancellations: If you need to cancel or reschedule your booking, please notify us at least 24 hours in advance to avoid any cancellation fees.

No-Shows: If you fail to show up for your scheduled appointment without prior notice, we reserve the right to charge a fee or deny future bookings.

5. Service Limitations

Stubborn stains or odors that require specialized treatments beyond our standard services.
The removal of deep scratches, chips, or other permanent vehicle damage.
Issues related to faulty or worn-out vehicle parts that may affect the cleaning process.

6. Liability

Damages to Vehicle: While we strive to handle your vehicle with the utmost care, Sonic hand car wash is not responsible for any damage that occurs to your vehicle during the car wash process that is beyond our control. This includes pre-existing damage or damage that occurs due to factors beyond our reasonable care.

Liability Waiver: By using our services, you agree to release Sonic hand car wash from any liability for accidents, theft, or damages that may occur while your vehicle is being serviced, except in cases of negligence or intentional misconduct.

7. Promotions and Discounts

Promotions and discounts offered by Sonic hand car wash are subject to availability and may change or be discontinued at any time without prior notice. Discount offers may not be combined with other promotions unless explicitly stated.

8. Privacy and Data Protection

Your privacy is important to us. Please refer to our Privacy Policy for information about how we collect, use, and protect your personal information.

9. Changes to Terms

We reserve the right to update or modify these Terms at any time. Any changes will be posted on this page with the updated date. It is your responsibility to review these Terms periodically. By continuing to use our services after any changes to the Terms, you accept those changes.

10. Governing Law

These Terms are governed by the laws of Australia, without regard to its conflict of law principles. Any disputes or claims arising out of or relating to these Terms or the use of our services shall be resolved in the appropriate courts of Melbourne, Australia.